Privacy Policy

1. Information We Collect

TAB Australia collects personal information that is reasonably necessary for it to carry out its functions as a licensed wagering services provider. The types of personal information we collect include:

• Identity information: Full name, date of birth, residential address, driver's licence or passport details (required by law for account verification).
• Contact information: Email address, phone number, postal address.
• Financial information: Bank account details or payment card details (stored via PCI-DSS compliant third-party processors only); deposit and withdrawal transaction history.
• Betting activity: Your wagering history, bet selections, amounts staked and winnings received.
• Device and usage data: IP address, browser type, device identifiers, session duration, pages visited and app usage data. This is collected automatically when you use our website or app.
• Communications: Emails, live chat transcripts and other correspondence with TAB customer support.

We collect personal information directly from you when you register an account, make a deposit or withdrawal, contact customer support, or use our betting platform. We may also receive information about you from third-party identity verification services, credit reference agencies, and fraud prevention databases as required by our licensing conditions.

2. How We Use Your Information

TAB Australia uses your personal information for the following primary purposes:

• Account management: To create, verify, and maintain your TAB account and to provide betting services.
• Legal compliance: To meet our obligations under the Interactive Gambling Act 2001, Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), and associated regulations. This includes identity verification, transaction monitoring and suspicious activity reporting.
• Responsible gambling: To monitor your account for signs of problem gambling and to enforce any self-exclusion, limit or restriction you have applied to your account.
• Payments: To process deposits and withdrawals and to confirm transactions to you.
• Customer support: To respond to your enquiries and resolve any disputes.
• Marketing (with consent): To send you promotional offers, new product information and betting tips where you have consented to receive such communications. You may withdraw marketing consent at any time.
• Service improvement: To analyse usage patterns and platform performance to continually improve our website, app and betting markets.
• Fraud prevention and security: To protect TAB and our customers from fraud, account compromise and other security threats.

3. Disclosure of Information

TAB Australia does not sell your personal information to third parties. We may disclose your information to:

• Regulators and law enforcement: As required under the AML/CTF Act, relevant state racing authorities, and any lawful request from Australian law enforcement agencies.
• Service providers: Third-party companies acting on our behalf — including identity verification, payment processing, IT infrastructure, customer support, and fraud detection services. These providers are contractually bound to protect your data.
• Self-exclusion registries: AUSTRAC, BetStop (National Self-Exclusion Register) and relevant state-based self-exclusion schemes.
• Professional advisers: Legal, accounting and auditing professionals under obligations of professional confidentiality.

4. Data Security

TAB Australia implements industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.2+ encryption for all data transmitted between your browser/app and our servers.
• PCI-DSS Level 1 compliant payment processing — we never store full card numbers.
• Multi-factor authentication options for account access.
• Regular security audits and penetration testing by independent third parties.
• Access controls limiting staff access to customer personal data to those with a legitimate business need.

While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected] or call 1800 858 858.

5. Cookies & Tracking Technologies

Our website and mobile app use cookies, web beacons and similar tracking technologies to improve functionality, remember your preferences, and gather analytics data. Categories of cookies we use include:

• Essential cookies: Required for the website to function. Include session cookies and security tokens.
• Analytics cookies: Gather anonymous statistics about traffic patterns and feature usage.
• Preference cookies: Remember your settings (e.g., default sport, odds format preferences).
• Marketing cookies: Used to deliver relevant promotional content, only where you have provided appropriate consent.

You can manage cookie preferences in your browser settings. Note that disabling essential cookies will impair your ability to use the platform.

6. Your Privacy Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:

• Access the personal information we hold about you — submit a request to [email protected].
• Correct inaccurate, incomplete or out-of-date information in your account by updating your profile or contacting support.
• Complain if you believe we have handled your personal information in breach of the Privacy Act. Complaints should be submitted in writing to our Privacy Officer.
• Withdraw marketing consent at any time by clicking "Unsubscribe" in any marketing email or by adjusting your account notification preferences.

Please note that some information cannot be deleted while your account is active or for the retention period required by law (generally 7 years under AML/CTF requirements).

7. Contact Our Privacy Officer

For privacy enquiries, access requests, or complaints, contact:

Privacy Officer — TAB Australia
Email: [email protected]
Phone: 1800 858 858
Post: Privacy Officer, TAB Australia, GPO Box 1234, Melbourne VIC 3001

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.